The Right of Withdrawal consists in the possibility for one of the contracting parties to unilaterally dissolve a contract, extinguishing all obligations deriving from it, without the consent of the other party and without incurring penalties. The customer, at the time of delivery, cannot inspect the contents of the package received, but has the possibility, in case of non-compliance with what was ordered, to exercise the right of withdrawal.
Unilateral withdrawal from the contract must be communicated in writing to the other party within a period established by law, specifically fourteen days, as expressed by Legislative Decree 206/2005, starting from the date of delivery of the order containing the product or products that are intended to be returned.
The customer has the right to withdraw from the contract, without the obligation to indicate the reasons, within 14 days from the date of receipt of the products, without requiring a particular reason, a mere reconsideration being sufficient pursuant to art. 49, paragraph 1 , lit. h Legislative Decree 6 September 2005, n. 206.
The withdrawal period expires 14 days after the day on which the Customer or a third party, other than the designated carrier, acquires physical possession of the goods or acquires physical possession of the last good in the event that by necessity we arrange for the separate sending of the goods. goods purchased with a single order. The 14 day deadline is mandatory, the customer must immediately verify the product received. Even in the absence of the recipient or if the product must be given as a gift or delivered on a particular date, the withdrawal period starts from the moment the goods are received.
To exercise the right of withdrawal, the Customer is required to inform us of his decision to withdraw from this contract by means of an explicit declaration (for example e-mail, letter sent by post, fax) to one of the following addresses:
Tecnosell Srl | Headquarters: via Raffaele Testa, 31 - 80146 - Naples (Italy)
e-mail: info@tecnosell.com
Tel.: 081 19143121
To this end, the Customer can use a simple declaration, or download, fill in and electronically send the "TYPE FORM" of withdrawal or alternatively any other explicit declaration sent to the e-mail address: info@tecnosell.com, remembering to report always the order number.
Once notification has been received, we will promptly send a confirmation of
receipt of the withdrawal on a durable medium (for example by email). To meet the deadline
withdrawal, it is sufficient for the Customer to send a communication relating to his intention to withdraw from the contract
of purchase before the withdrawal period expires.
The right of withdrawal is subject to the following conditions:
- The customer must not have purchased with a VAT number - The right of withdrawal does not apply to those who purchase with a VAT number,
as the buyer does not do so as a consumer.
- the returned product must be complete with all
its parts;
- the returned product and the packaging, including the seals, must be intact;
- the shipping costs
shipping of the return and of the product that eventually replaces it will be borne by the buyer;
- la
shipping, until the product reaches our warehouse, is at the customer's risk;
-
in the event of damage to the goods during transport, we will notify you promptly to allow you to do so
to submit a request for compensation; in this case, the product will be returned to you at your expense by canceling the
withdrawal request;
- upon arrival in the warehouse the product will be examined to assess any damage or
tampering not resulting from transport. If the product and/or its original internal/external packaging is
damaged, or if even just the external seals are open or damaged, we will withhold the refund
a percentage equal to 10% of the same, as a lump sum compensation due to the decrease in the value of the asset* e
for the costs of restoring the goods. If you want specific information on a product you can ask if
you wish to examine the characteristics of a product you can ask for it to be shipped to you with open seals
so as not to have to incur costs in the event of a return; products with open seals may be available and
purchasable in the "Used" category
second-hand"
-Once we have received the returned goods, we will refund the full amount within 48 hours
amount already paid. The refund will be made using the same payment method used by the customer; only if
the customer has paid for the product by cash on delivery, it will be the customer's responsibility to provide us with the method to use
to make the refund.
Instructions and limitations for exercising the right of
withdrawal:
- The right of withdrawal can only be exercised for contracts concluded in
distance or negotiated away from business premises (art. 52 Consumer Code), therefore it cannot be exercised
in the case of products collected in the office.
- Withdrawal cannot be exercised in case of lack
of the original packaging of all the elements accompanying the product including any films
protective covers, cables and anything else present in the original packaging.
- Withdrawal is not possible
only on part of the product purchased;
- It is not possible to exercise the withdrawal if at the time of
delivery, the courier presents a package or envelope that is already clearly open or damaged. In these cases it is necessary
refuse delivery;
- In case of products being replaced, the customer must communicate by
period of 48 hours from receipt of the product itself, any defects and/or elements of non-conformity in order to
be able to exercise the right of withdrawal. After this deadline, the product cannot be purchased any further
replaced, but only sent for repair to authorized service centers;
- The right of withdrawal
can be exercised by the customer within 14 days of receipt of the purchased goods;
- For
to exercise this right you must send us an email to the email address: info@tecnosell.com,
indicating the order number, within 14 days from the date of receipt of the ordered goods;
- Costs
that the customer will have to pay for the withdrawal consist only of the shipping and return costs of the goods
goods.
Effects of withdrawal
- If the Customer withdraws from this
contract, you will be reimbursed for all payments you have made to us, excluding the costs of
delivery and additional costs resulting from your possible choice of a type of delivery other than the minus type
expensive standard delivery offered by us, without undue delay and in any case no later than 14 days from the day on
to which we are informed of your decision to withdraw from this contract. Once the returned goods have been received
we will refund the entire amount already paid within 48 hours
- For all products of
electronics, in the event that the returned product is opened or damaged
arising from transport, a corresponding percentage of 10% will be deducted from the total refund
to decrease in the value of the purchased good.
- All refunds will be made
using the same payment method used for the initial transaction, unless the Customer has
expressly agreed otherwise. In cases of cash on delivery, an Iban will be required for the
credit back.
- The refund can be suspended until receipt of the goods or until the
demonstration by the consumer of having sent back the goods, if previous.
- The Customer is requested
to send the goods back or deliver them to our office, without undue delay and in any case within 14 days
from the day on which you communicated your withdrawal from this contract. The deadline is respected if they come
sent the goods back before the 14 day period expires
- The direct cost of returning
of the goods will be borne by the Customer. The estimated cost for Italy is equal to a maximum of approximately
EUR 20.00. Returned goods travel at the customer's risk.
The right of withdrawal
lapses if upon receipt of the goods the following is found:
- the presence of applications with registered accounts or active and/or blocked Google accounts; the registration of
mandatory unlock codes for access to certain features and the like. It is therefore required that the device
ovenga returned completely unlocked.
- the lack of the original external/internal packaging
-
the absence of accessory elements of the product (cables, manuals, parts, etc.)
- damage to the product
returned for reasons other than its transport, for example damage to the display.
Damage to the display is divided
the 2 types: fractures and/or scratches and display defects. 1) Scratches and fractures almost always
they are repaired for a fee, it is very rare for a mobile phone to be delivered with a fractured or scratched display.
If you receive a mobile phone that has a fractured or scratched display the defect must be reported immediately
within 24 hours of receiving the product. The mobile phone must be sent to us for consideration of the service
manufacturer assistance. If the frame has dents, the damage will certainly be attributed to the user.
In any case, it is exclusively the manufacturer who decides whether the damage is due to a manufacturing defect or to
user carelessness. 2) Display defects are handled like any other defects
hardware. They can also manifest themselves after a certain amount of use of the cell phone, typically consisting of errata
color display, part of the screen not working, colored lines. They can depend not only on a
display defect, including from exposure to water or excessive humidity. Defective or dull pixels come
considered a defect only if more than 3.
- I use telephone equipment in non-EU countries and with
Non-EU SIM The use of EU telephone equipment in non-EU countries cannot be guaranteed. The
operation of telephones in geographical areas other than those placed on the market depends
by policies implemented by telephone operators and equipment manufacturers. These policies may change to
unpredictable way affecting devices already placed on the market. Lately Samsung has narrowed down the
operation of some of its smartphones to the use of SIMs marketed in the same geographical area
of the apparatus. This means that a Samsung device affected by this limitation will work in Italy and
abroad only with EU SIM, it will not work, for example, in the USA with USA SIM. It is not possible to know from which one
serial number and which devices have been affected by this limitation. The one shown is just an example
exhaustive and not limited to the Samsung manufacturer of the problems that you may encounter when using EU devices
non-EU countries.
Applicable law
Each sales contract is concluded in the United Kingdom and governed by its laws. The competent court
for any disputes is that of London, the city in which the company that owns the goods sold on the site is based
tecnosell.com website
*The decrease in the value of the goods is also considered to result from the mere opening of the package and/or
tampering with the original packaging. The returned product must be returned in such a condition that it can be returned
sell as new.
